"Please receive my sincere thanks for arranging and evacuating me from Seronera airstrip, Serengeti to The Nairobi Hospital on 2 May 2012.
It was done in a very professional way and I was overwhelmed with kindness from all the personnel involved in the process. I experienced this from the moment I entered the aircraft, from the pilot, doctor and other staff right through until after admission in the hospital. I further appreciate the visit in the hospital a few days after my admission to check if I am fine and recovering well. As a stranger and a foreigner. I really appreciated this gesture."
Dr. from South Africa
“For years we had been including the AMREF Flying Doctors fees in our itineraries for East Africa and little did I know that I would have to call upon your service for myself! And since we experienced it ourselves I am even more convinced about contributing towards AMREF and relying on your services should anything dramatic happen.
My friend and I were air lifted from Mekele into Nairobi and—for as much as my condition did allow me to judge—I was impressed by the professionalism of the team and the quality of the equipment! Congratulations. I knew the company was great—I did simply not know that AMREF was “That Great”!
Our very special thanks go out to Nurse Hellen Muchai and Dr James Mbai who took particularly good care of us and pampered us during the medical flight. You were a great team and it felt reassuring to travel under your supervision!”
Travel with Passion
“AMREF is a pleasure to work with. We ask you a lot of questions, as expatriate families move to East Africa, and you are always helpful. You are also always very quick in responding with quotes for air ambulances. We really appreciate that.”
Euro-Center Cape Town
“I wanted to extend my deepest appreciation for your care and action yesterday during the stabilization and medivac of a Danish Refugee Council staff member. Your timely arrival and expertise in what you do kept everyone smiling during a tense moment reassured us all that our colleague/friend/relative was In good hands.”
Danish Refugee Council – Kenya
“I just wanted to thank you and your team so much for such an efficient organization and how easy you make a difficult situation seem quite OK. The whole experience getting Ben back from Nanyuki to the doors of Nairobi Hospital where Dr Saio was waiting for him, was amazing and I truly thank you all.”
“You may remember that your flying doctor team rescued my wife Jill and took her from Kasese Airstrip in Uganda to the Aga Khan Hospital in Nairobi. We cannot thank you enough for all the care you took of her, especially as she had been without any real medical treatment for around 48 hours and was in some considerable pain during that time.”
The Chadwick Family
“On behalf of the organising committee of the Gilgil Horse Show I would just like to say a big thank you to your two personnel—Anthony and Shaban—who were most efficient and competent when we had an accident case that needed airlifting out to Nairobi. They were at all times polite and friendly, and a credit to AMREF.”
Gilgil Horse Event
“I wanted to thank the AMREF team for the Air ambulance repatriation from Dubai to South Africa. It was a challenging patient and I am very pleased we were able to work with you on this. Congratulations to the whole team for a very efficient transfer! We also very much appreciated the updates during the repatriation - it makes our life easier as we have a few people to keep updated on our end too.”
“I would like to register my sincere appreciation to you and your flight 5YFIR team in the way you handled our patient and the accompanying passengers. Your professionalism, patience, attention to details as well as empathy are highly commendable.”
“A week ago your team evacuated my relative Stephen from Nakuru. It is in this regard that I write this email on behalf of the family to sincerely express our gratitude for the commendable job. All those who witnessed the process from Nakuru to Nairobi are full of praise for the flying doctors.”